Let me ask you this: Which training school teaches how to respond to such situations?
If it wasn't taught anywhere how did we learn?
There are a number of ways we learnt it and I am trying to list them and draw parallels to testing of why most of us fail to self teach testing?
Get curious about it: I first got curious to learn about it because I wanted to do it. When I read the biking portals and their travelogues, met bikers, heard them share their experiences about their biking trip, it made us imagine the challenges faced, the physical strength required, the concentration to keep reflexes active and most importantly have lots of fun, if we were to do it, too. This kicked some juices to flow within us and made us quiz and question more about the itineraries, ride, etc.
If someone describes their experience of testing software, that makes us think we too should have that kind of an experience, the juices have started to flow.
Listen to people: A most part of what we did when we asked them questions was to listen to them very carefully. We didn't say, "Hey, I went on a ride there and don't think it works that way".
When someone is sharing their testing story with us and if we start concluding the story before they do, we aren't anywhere close to listening.
Prepare: We try making a checklist of things that we need to have or carry like riding gear, equipment, clothing & accessories, first aid kit, etc, preparing our motorcycle, preparing ourselves before we start off a bike riding trip to some place. We ask around the experienced ones and use their ideas + form our own ideas of what we might need. For instance, riding gear with thermal liner might not be needed in certain regions, based on the weather conditions but when we are off to a place like the mighty Himalayas, we definitely need it. We try wearing the stuff that we bought to check how we feel about it or to see if we need to exchange. We may buy maps, search over internet a 100 times +, meet riders who have traveled before to know more about the place. We are happy to know the same information from several sources but never happy to say, "I know it and I don't need to see it"
Preparing to test is essential. Sometimes our testing looks sloppy because our preparation was bad. We probably didn't have a setup close to the customer environment or we don't know about it at all. Learning new things could be a part of our preparation.
Mistakes and Lessons: The human curiosity sometimes makes a biker not listen to what the guide says or try new things that might not be safe. In a rare case it could be fatal but mostly the biker has some bruises or end up choking the bike for a while. After the trip is over and the wounds are healing, the biker thinks over the mistake and learns to be extra cautious. Even if the biker followed the guide there is no assurance that the biker won’t make a mistake.
If we make mistakes, we must find special joy to learn from it and own our mistakes. But rarely with test case execution someone else is the owner and not me.